Connecticut Attorney General William Tong wants answers from M&T Bank. Customers are running out of patience with the long lines at the branches and longer hold times for the call center. Tong’s letter comes after his office has received “numerous complaints” from customers and employees. Customers can’t access their online accounts, real estate closings might be delayed and customers are facing long wait times in branches and over-the-phone. The letter was sent by email on Wednesday and addressed to Michael Keegan, the bank’s executive vice president.Read Long Article
